I have just spent a few very frustrating days trying to get hold of customer support for an internet based company. There is no address or phone number that I can find on their web site - just the email address for their help desk.
Well, I have posted a series of questions relating to a payment and a supposed upgrade of my service, but I have not had any reply in the last three days.
How does any company expect to retain its customers if those customers cannot get any help for the products they have purchased? The most visible aspect of any company is its customer support department.
About Me
- Godfrey
- Born in Nottingham, studied engineering at Sheffield where I met the Baha'i Faith (and joined) since when I have lived most of my life back in Nottingham. Active member of the Baha'i Faith
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2 comments:
have you been the victim of a scam?
Del.
No. They are a 'victim' of their own success. They finally admitted to me that they are getting so many calls from new users and those wanting to upgrade that they are having trouble coping with the volume. I suppose my reply as a tester would be to do some 'root cause' analysis on the most common questions they are asked and then either fix the fault if it is a bug, or create/update a help page. That way the customers get help quicker and the volume of calls would decrease
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